Frequently Asked Questions

How do I login and set up an account?
Go to the Customer Login box in the top left of the site and click on the need an account link. Use your email address that you want your catering communications to be sent to when registering.

What are your catering policies?
Yes, click on a menu item – the policies link will appear in a secondary navigation line.  Or jump to it here.

How do I confirm catering orders?
You will recieve an email detailing your order.  Confirm that order by clicking the Confirm Order Button.  You may also make a change request to your order by clicking Change Request.

Is there a tutorial?
Yes, click on a menu item – the tutorial link will appear in a secondary navigation line.  Or jump to it here.

Where is the search tool?
Click on any of the main menu categories and a secondary breadcrumb navigation bar will appear. You’ll also be able to access your account, policies, and a system tutorial.

What if I don’t see an item I am fond of? Can I still order/request it?
Yes, you can. When placing the order you may use the special instructions section to request something that is not in the current menu. Our catering team will be happy to add custom items to your order if possible and into your menu so it will be available for a future order.

What if I am planning a large event and I want a completely customized menu?
In those cases you will work with our catering manager and an event coordinators to determine the menu, rentals, and event specifics. Our team will build the event in the system as a custom order in your account and you will receive the order information & invoice the same as you would if you built the order yourself using the everyday menu.

Can I place recurring orders?
Each delivery time represents an order. If you have a meeting every Wednesday and you always order the same thing we suggest the following. Create the order in the system. Then go to your order history and click “Reorder” - you will only have to change the date.

How do I place orders for all day events with multiple eating times?
Each delivery time represents an order. In these cases, make sure you fill in the event name with a specific title that the catering team will recognize as the same event.

What if my organization is tax exempt? 
If your organization is tax exempt, please fax Sebastians your ST-2 and ST-5 state forms and we will modify your current invoice(s) and account information so that in the future tax will not be charged to your accoutnt.  FAX:  888-810-2261

How are last minute (within 24 hours) cancellations handled?
If there are costs incurred as a result of your cancellation, client will be billed for those costs and not the entire cost of the event. Please cancel an order using the CHANGE REQUEST f untion or call us to cancel a last minute order.

How much lead time in advance of my event date do I need to place an order?
We would appreciate at least 24 hours.

When I choose a same day order I get the following message: *Please Note: You may proceed, but you must call us for a verbal confirmation"  Only the catering manager can confirm same day orders.
We prefer 24 hours notice; however, we will do our best to accommodate your request. Contacting us will enable us to help inform you of product availability and staffing.  Your order will go through but will not be confirmed until the cater manager confirms it.

How do we pay for catering orders?
In the CHECK OUT section of the ordering process you have the option to use a credit card. Additionally, you may apply for terms by emailing us.

We look forward to serving you in 2011!

Sebastians Cafés & Catering  top^