FREQUENTLY ASKED QUESTIONS


How do I sign in and set up an account?

Select the ACCOUNT link from the navigation, then sign into your existing account or select 'Need an Account' to register.


What are your catering policies?

To view our catering policies select the ACCOUNT link from the navigation, then select 'Review Our Catering Policies' or jump to it here.


Do you offer rental service? If so, how?

Yes, we supply rentals. Review our Catering Policies for additional details.


Can I order from both the Classic Catering menus and the Boutique menu in one order?

At this time we can not combine classic catering and boutique catering menu selections into one order. You can select items from our classic catering and seasonal menus in one order.


How do I confirm catering orders?

You will receive an email detailing your order. Confirm that order by clicking the Confirm Order Button. You may also make a change request to your order by clicking Change Request.


Someone in my party has an allergy.

Please use the specials instructions box to indicate any food allergies or other dietary needs.


What if I don't see an item I am fond of? Can I still order/request it?

Yes, you can. When placing the order you may use the special instructions section to request something that is not in the current menu. Our catering team will be happy to add custom items to your order if possible and into your menu so it will be available for a future order.


What if I am planning a large event and I want a completely customized menu?

Select a location to request a custom menu for CLASSIC CATERING.
BOSTON
CAMBRIDGE


Select a location to request a custom menu for BOUTIQUE CATERING.
BOSTON
CAMBRIDGE


Can I place recurring orders?

Each delivery time represents an order. If you have a meeting every Wednesday and you always order the same thing we suggest the following. Create the order in the system. Then go to your order history and click Reorder - you will only have to change the date.


How do I place orders for all day events with multiple eating times?

Each delivery time represents an order. In these cases, make sure you fill in the event name with a specific title that the catering team will recognize as the same event.


What if my organization is tax exempt?

If your organization is tax exempt, please fax Sebastians your ST-2 and ST-5 state forms and we will modify your current invoice(s) and account information so that in the future tax will not be charged to your account. FAX: 888-810-2261


How are last minute (within 24 hours) cancellations handled?

If there are costs incurred as a result of your cancellation, client will be billed for those costs and not the entire cost of the event. Please cancel an order using the CHANGE REQUEST function or call us to cancel a last minute order.


How much lead time in advance of my event date do I need to place an order?

We would appreciate at least 24 hours.


When I choose a same day order I get the following message: *Please Note: You may proceed, but you must call us for a verbal confirmation. Only the catering manager can confirm same day orders.

We prefer 24 hours notice; however, we will do our best to accommodate your request. Contacting us will enable us to help inform you of product availability and staffing. Your order will go through but will not be confirmed until the cater manager confirms it.


How do we pay for catering orders?

In the CHECK OUT section of the ordering process you have the option to use a credit card. Additionally, you may apply for terms by emailing us.




Catering Hotline: 888-563-8334 | Catering Headquarters: 100 Summer St., Boston MA
For all things Sebastians, visit www.sebastians.com.